Harte Hanks, Remote — Business Onboarding Specialist

Manage the end-to-end onboarding process for new clients, ensuring a

smooth and e�cient transition. Conduct initial orientation sessions to

familiarize clients with company services, systems, and processes.

Coordinate with internal teams to ensure all necessary setup and

configurations are completed on time.

V.X.I., Remote — Team Leader

As a Team Leader for Directv, I successfully led a remote team of over 20

employees specializing in inbound call management. My primary

responsibility was to oversee and guide the team in e�orts to retain

customers considering leaving the company, ensuring high levels of

customer satisfaction and retention.

ZEROREZ, Norcross, G.A.

—Booking Agent

As a Booking Agent for our reputable carpet cleaning company, I was the

first point of contact for our customers, handling inbound calls to set

appointments and resolve customer concerns. My primary responsibility

was to provide exceptional customer service while e�ciently managing

appointment schedules and addressing any inquiries or issues that arose