EXPERIENCE

Patient Advocate for Horatio CX (Ro.co Telehealth), Office Work, Full-Time

Summer 2023

·     Fulfill Horatio and Ro.co personalized tool training and organization demands to Utilize online tools such as Excel, Notion (Business), Zendesk, and Amazon Business.

·     Organize daily work, take care of the patient’s documents and sensitive information through frequent communication with customers and Ro.co staff (physicians, nurse practitioners, insurance specialists, and pharmacy prescription and shipping staff).

·     Handle sensitive and private patient medical information and communicate with health professionals on the field. 

·     Hold project meetings with floor to update coworkers on new and upcoming job demands /legal changes of sister company’s service requirements. 

Doctor’s Assistant for StembiocellAA, Clinical Procedures, Santo Domingo, RD

Summer 2019

·     Assisted plastic surgeon in simple medical procedures (autohemotherapies, stem-cell therapy)

·     Treated patient injuries and wounds.

·     Designed and published social media content.

·     First-aid emergency experience.

·     Assisted in the application of medical devices and syringes.

·     Accompanied patients through daunting procedures. 

·     Supplied and sanitized clinical equipment when necessary.